24 Ct Naturals (https://24ctnaturaloils.com/) . By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Refund Policy or exchange
Refund is only available when any product is damaged when in-transit or is delivered wrong product. For refund have to share damaged product or wrong product image on the given contact number or email id within 24 hours of the package you have recieved . And with the review of your query if it is reliable and recieved the images within same day your refund will be initiated with 1-2 days and will be credited to your account with 7 business days or the exchange or new product will be delivered.
4.4 Change Of Delivery Address
Orders placed before 6pm will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4. Delivery time ( MIN- MAX 2-7 days)
Post placing your order your if it is placed before 6 pm same day order will be dispatched and placed after it will be dispatched next day and if the order is COD your delivery duration is 5-7 days & Pre-payment orders will be delivered within 2-3 days
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service share the images of the product within 24 hours of recieveing the package. If the parcel has been delivered without you being present, please contact customer service with next steps and share the images within 24 hours of the damges to 7623877380 or mail us at ctnaturaloils24@gmail.com
Sales tax has already been applied to the price of the goods as displayed on the website
- Customer service
For all customer service enquiries, please email us at
ctnaturaloils24@gmail.com , 7041542471